We offer shipping within the US (including Hawaii, Alaska, and Puerto Rico).

Check your inbox for an email from contact@shoptriplep.com! Once your order ships, you will receive an email notification that has your tracking information. If you cannot find your tracking information, please email contact@shoptriplep.com and we will resend it.

We ship orders with USPS Priority (1-3 days) OR UPS (1-3 days). Due to nationwide shipping delays, you may receive your order within 5-7 days.

If you did not receive your order, please email our team at contact@shoptriplep.com so we can investigate as soon as possible.

Click HERE to begin processing your return.

What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. Item(s) must be unworn, in the original condition, and with all tags attached. Any item(s) that appear to have been worn, washed, or altered will not qualify for a refund or exchange. 

The original shipping fee (if any) is non-refundable. The return shipping fee is at your cost. You can pay for your own shipping postage, or we can provide you with one for $7.99, which will be deducted from your refund total. 

To submit a return request, click here. 

Damages and issues

Please inspect your order upon receiving it and email contact@shoptriplep.com immediately if the item(s) is defective, damaged, or received the wrong item. 

Exceptions / non-returnable items

Due to the heavily discounted pricing, items purchased under 'SALE' are FINAL SALE and may not be returned or exchanged. Please email us at contact@shoptriplep.com immediately if the item is defective, damaged, or if you have received the wrong item.

Orders that exceed our returns and exchange time frame are final sale.

Exchanges

Click here to begin the exchange process. Customer is responsible for shipping the item back to Shop.TripleP and we will ship your exchanged item back to you free of charge. Exchanges are final sale. 

Refunds

If your return is approved, you’ll be automatically refunded on your original payment method and receive an immediate email notification. Please remember it can take 10 business days for your bank or credit card company to process and post the refund.

Gift Card Purchases

Gift cards are non-refundable and cannot be exchanged.

Receive a pair of Lift Me Up Jeans with every purchase $75+. Lift Me Up Jeans are final sale and cannot be exchanged or returned. If a return of a full priced item is requested, Lift Me Up Jeans must be returned or no refund will be provided. Returns or exchanges will be accepted up to 2 weeks after purchase. After 2 weeks, no refund or exchange will be accepted.